FAQs

What is a cooperative?

A cooperative is a non-profit organization which is owned by those it serves. Delaware Electric Cooperative is owned by its members and works to keep rates affordable while providing reliable service.

How do I become a Delaware Electric Cooperative member?

We are asked this question a lot. The only way to become a Co-op member is to move into our service territory. We serve most of the rural areas of Kent and Sussex Counties. Before buying a home or property, be sure to ask your realtor is it served by the Co-op.

What are capital credits?

Capital credits are the Co-op’s profits or margins. Because we are a not-for-profit company, all profits are returned to members in the form of capital credits. To learn more about capital credits, click here.

How do I start or transfer service?

To start or transfer service, click here and follow our directions! To transfer serviee, you’ll submit the form and then give us a call so we can provide you details about a possible deposit and other fees that you may be charged. You may reach Delaware Electric Cooperative at 855-332-9090.

How do I report an outage?

You can report an outage by calling 855-332-9090. You can also log into your Smarthub account by clicking here. For detailed information on reporting an outage, please click here.

How do I pay my bill?

There are many different ways to pay your Delaware Electric Cooperative bill. Click here to learn more.

What is “Beat the Peak”?

“Beat the Peak” is a program that helps keep rates low by asking members to conserve energy during peak energy use times—periods when the Co-op is paying a lot more for power. To learn more about the program or to sign up for an in-home indicator, please click here.

How can I conserve energy in my home?

Click here to access a variety of sources to save energy and money!

Does the Co-op offer grants for homeowners and residents who install solar panels and wind turbines?

Yes, DEC offers a variety of grants to qualifying members who install renewable generation on their properties. Visit our grants page by clicking here.