Agency Assistance
Sussex County | ||
| Casa San Francisco 127 Broad St. Milton DE 19968 Phone: 684-8694 | Catholic Charities 406 S. Bedford St, Ste 9 Georgetown DE 19947 Phone: 856-6310 | First State Community Action 308 N. Railroad Ave. Georgetown DE 19947 Phone: 856-7761 |
| Salvation Army 601 N Dual Hwy. Seaford DE 19973 Phone: 628-2020 | Salvation Army | State Service Centers Bridgeville 337-8261 Georgetown 856-5574 Laurel 875-6943 Seaford 628-2000 Frankford 732-9501 |
Kent County | ||
| Catholic Charities 1155 W. Walker Rd. Dover DE 19904 Phone: 674-1782 | Salvation Army 611 Forest St. Dover DE 19904 Phone: 678-9551 | State Service Centers Dover 857-5002 Milford 424-7230 Smyrna 514-4500 |
Fees
Mambership Fee
A membership fee, which is refundable at the time of termination in good standing with the Cooperative, may be required. The amount is set by the Membership voting in a regular meeting of the Members. Information of the current fee is readily available at the Cooperative’s office. Should the membership be terminated with money due the Cooperative by the Member, the membership fee will be credited against the amount due the Cooperative.
Transfer Fee
If in requesting an approved transfer, the Member provides an accurate meter reading at the time of the transfer and no visit to the site is required by the Cooperative, a nonrefundable twelve dollar ($12.00) transfer fee will be charged.
Reconnect Fees
A non-refundable connection fee of thirty-four dollars ($34.00) is required for all existing services connected to the system. Temporary construction service fees include the connection fee for both temporary and permanent service. New Services without temporary service will be required to pay the thirtyfour dollar ($34.00) fee. If a Member requests disconnection of a service and within six (6) months, requests restoration of service to the same location, a nonrefundable restoration of service fee of forty ($40.00) dollars will be charged. If any delinquent amount is owed to the Cooperative, this amount, the restoration of service fee and any required deposit must be paid before service will be restored.
Meter Reading Fee
If a Member does not provide an accurate meter reading at the time of the transfer and/or a visit to the site is required, a nonrefundable meter reading charge of twenty-five dollars ($25.00) will be charged in addition to the regular transfer fee.
Collection Fee
When a Cooperative employee visits the property to disconnect service for failure to pay, the Member if available will be given the opportunity to make payment rather than be disconnected. If the Member elects to pay, a thirty dollar ($30.00) Collection Charge will be assessed. This charge will apply for any collections visit to the property that does not result in disconnection.
Service Restoration Fees
A restoration of service charge will be paid by the Member in order to restore service disconnected for nonpayment. Mon - Fri 8:00 A.M. – 8:00 P.M. $40.00 HOLIDAY EXCLUDED Mon - Fri 8:01 P.M. – 12.00P.M. $96.00 HOLIDAY EXCLUDED EMERGENCY RESTORATION AT TIMES OTHER THAN HOURS LISTED ABOVE IS $172.00. THIS MEAN HOLIDAY WEEKEND RESTORATION WILL REQUIRE A HIGHER FEE.
Insufficient Fund Fees
Checks and Electronic transfers received as payment of bills rendered or services of the Cooperative which are returned to the Cooperative unpaid by the Member's bank and authorized attempts by the Cooperative to draft members accounts with insufficient funds, will result in an additional charge of twenty-five dollars ($25.00) per check, bank draft or credit card draft attempt per occurrence.