Ways to Report an Outage

How to Report an Outage

Call Us

Call Delaware Electric Cooperative at 855-332-9090. You can speak to a member services representative or report the outage through our automated system. After you call DEC, you’ll hear a message to stay on the line to report an outage. After the welcome message has played, you’ll have the option to report your outage with the phone number you have on record at DEC or your account number. You’ll press one to report an outage by entering your phone number. You’ll press two to report an outage using your account number, found on your bill. You can update your information by clicking on the “Contact Us” form at the top of the page or by calling 855-332-9090.

Use Our DEC Connect App

Download Delaware Electric Cooperative’s DEC Connect App
Download for Apple    Download for Android 
You can also find our DEC Connect App by searching for DEC Connect in the app store on your phone or mobile device. Set up an account (you’ll need your account number found on your bill). Once you’ve logged into the app, you’ll simply click on “report an outage.” If you already have a Smarthub account, you can log into the app with your same information!

Use Your Smarthub Account

Log into your Smarthub Account. If you have a DEC Smarthub account or have signed up with an account through our app, you can log into your account to report an outage. You may log into your account by clicking here. The link for our Smarthub account is here: https://decoop.smarthub.coop/#login: