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How to Report an Outage

Call Delaware Electric Cooperative at 855-332-9090 and report the outage through our automated system. After you call DEC, you’ll hear a message to stay on the line to report an outage. After the welcome message has played, press 1. You’ll then have the option to report your outage with the phone number you have on record at DEC or your account number. You’ll press one to report an outage by entering your phone number. You’ll press two to report an outage using your account number, found on your bill. You can update your information by clicking here or by calling 855-332-9090.

Report an Outage

Use Our DEC Connect App 

You can also find our DEC Connect App by searching for DEC Connect in the app store on your phone or mobile device. Set up an account (you’ll need your account number found on your bill). Once you’ve logged into the app, you’ll simply click on “report an outage.” If you already have a Smarthub account, you can log into the app with your same information!

Download Delaware Electric Cooperative's DEC Connect App.

iOS Store
Google Play Store

Use Your Smarthub Account

Log into your Smarthub Account. If you have a DEC Smarthub account or have signed up with an account through our app, you can log into your account to report an outage.

Smarthub Account

Report Your Outage Online

Click here to report your outage using our simple online form.

Report Outage

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