I Cant Pay My Bill

Delaware Electric Cooperative works with members who are having trouble paying their bills to keep their service. Below is a list of agencies who may be able to offer members assistance.

Agency Assistance

Sussex County

   

Catholic Charities
406 S. Bedford St, Ste 9
Georgetown DE 19947
Phone: 856-6310

First State Community Action
308 N. Railroad Ave.
Georgetown DE 19947
Phone: 856-7761

 

Salvation Army
23431 N DuPont Hwy.
Seaford DE 19973
Phone: 628-2020
 

State Service Centers
Bridgeville 337-8261
Georgetown 856-5574
Laurel 875-6943
Seaford 628-2000
Frankford 732-9501

 

Kent County

   

Catholic Charities
2099 N. DuPont Highway
Dover DE 19901
Phone: 674-1782

Salvation Army
611 Forest St.
Dover DE 19904
Phone: 678-9551

State Service Centers
Dover 857-5002
Milford 424-7230
Smyrna 514-4500

 

What Happens If I Can't Pay My Bill?

You will receive notice you are past due on your actual bill. Two phone calls will also be placed to the main number on the account, warning of possible disconnection. If your service is disconnected because of a delinquent bill, you may be required to pay a series of fees listed below. Keep in mind that your Co-op is a non-profit and fees are designed to keep the cost of restoring delinquent services from being passed on to our members. If you are having trouble paying your bill, please contact us immediately at 855-332-9090. Please don’t wait until the last minute to seek help. In addition to the fees you see below, you may also have to pay a deposit if your service is disconnected.

Fees

Collection Fee

When a Cooperative employee visits the property to disconnect service for failure to pay, the Member if available will be given the opportunity to make payment rather than be disconnected. If the Member elects to pay, a thirty dollar ($30.00) Collection Charge will be assessed. This charge will apply for any collections visit to the property that does not result in disconnection.

Service Restoration Fees

A restoration of service charge will be paid by the Member in order to restore service disconnected for nonpayment. Mon - Fri 8:00 A.M. – 8:00 P.M. $40.00 HOLIDAY EXCLUDED Mon - Fri 8:01 P.M. – 12.00P.M. $96.00 HOLIDAY EXCLUDED EMERGENCY RESTORATION AT TIMES OTHER THAN HOURS LISTED ABOVE IS $172.00.

Insufficient Fund Fees

Checks and Electronic transfers received as payment of bills rendered or services of the Cooperative which are returned to the Cooperative unpaid by the Member's bank and authorized attempts by the Cooperative to draft members accounts with insufficient funds, will result in an additional charge of twenty-five dollars ($25.00) per check, bank draft or credit card draft attempt per occurrence.