Co-op Provides Flexible Payment Plans
The COVID-19 crisis has impacted the communities we serve in numerous ways. As a member-owned and member-focused cooperative, we are committed to help our members recover. On March 19th, DEC temporarily suspended disconnects for non-payment and late penalty fees for members to help reduce the impact of the COVID-19 pandemic. The State of Delaware moratorium on disconnections has now been lifted for COVID-19 related accounts that are past due. As life slowly begins to return to normal, DEC will resume disconnections for all accounts in August of 2020. This ensures that we keep our Cooperative running smoothly. If you find yourself unable to pay your bill, we are here to help. DEC is offering repayment plans to those affected by the pandemic. Please give us a call at 855-332-9090 as soon as possible.
We will work together, and we will get through this. Charges incurred by members after the State of Emergency has been lifted will be subject to disconnection as usual.
Additionally, members are encouraged to reach out to local agencies who may be able to provide assistance. Please consider contacting these agencies, even if you have been denied assistance in the past. Eligibility criteria for assistance has been expanded due to COVID-19.
A list of agencies serving Kent and Sussex Counties is available below:
Sussex County Agency Assistance
Adams State Service Center
546 S Bedford St, Georgetown DE 19947
302-856-5574
Bridgeville State Service Center
400 Mill Street Bridgeville DE 19933
302-721-7005
Catholic Charities
406 S. Bedford St. Ste., 9
Georgetown DE 19947
302-856-6310
Christian Storehouse
149 Mitchell St Millsboro DE 19966
302-934-8151
Community Resource Center
37510 Oyster House Rd, Rehoboth Beach DE
302-227-1430
First State Community Action
308 N. Railroad Ave.
Georgetown DE 19947
302-856-7761
Laurel State Service Center
31039 N Poplar St Laurel DE 19956
302-875-8402
Pyle Center
34314 Pyle Center Road Frankford Delaware 19945
302-732-1700
Salvation Army
22318 Sussex Hwy.
Seaford DE 19973
302-628-2020
Seaford State Service Center
350 Virginia Ave, Seaford DE 19973
302-628-6705
State Service Centers
Bridgeville 302-721-7005
Georgetown 302-856-5574
Laurel 302-875-8402
Seaford 302-628-6700
Frankford 302-732-9501
Kent County Agency Assistance
Catholic Charities
2099 N. DuPont Hwy.
Dover DE 19901
302-674-1782
Salvation Army
611 Forest St.
Dover DE 19904
302-678-9551
State Service Centers
Dover 302-857-5002
Milford 302-424-7230
Smyrna 302-514-4503
DEC Takes Other Steps to Protect Members and Employees
To protect the public and our employees from the possible spread of COVID-19, the DEC lobby and cashier windows closed on Monday, March 16th and will remain closed until further notice.
The drive-through pay window on the north side of the building will remain open from 8:00 a.m.-4:30 p.m., Monday through Friday. Members can drop off new service documents in our drop-box located by the drive-through pay window 24-hours a day.
Members can pay their bills with a credit or debit card by calling 888-999-0957. Members with general questions about their bill or new service may call 855-332-9090.
Members can pay their bills by mailing a check to Delaware Electric Cooperative, P.O. Box 600
Greenwood, DE 19950
Electric bills can also be paid by signing up for an online DEC Smarthub account. You can sign up for an account by clicking HERE.
Public safety is our top priority at Delaware Electric Cooperative and further actions may be needed should the virus spread further. DEC is also taking steps to limit employee travel and vendor visits to the building. All employee and public events have been canceled through the end of April. Many employees are working from home and our building is being frequently disinfected.
DEC will continue to provide reliable electric service during this uncertain time. We ask for the public’s patience and understanding as we take steps to protect the health of our employees and our members. Any updates related to the impact of COVID-19 on Co-op operations will be posted on this page.