Co-op Waives Late Fees, Halts Cut-Offs
We understand members are struggling during this crisis. Many businesses have closed or have significantly reduced their hours. As of March 19th, the Co-op has decided to temporarily waive late fees for members who are having trouble paying their bills. Disconnects for non-payment have also been temporarily stopped. Members who are struggling to pay their bills during the pandemic are encouraged to call 855-332-9090. Members are also encouraged to reach out to local agencies who may be able to help them. A list of agencies serving Kent and Sussex Counties is below.
Sussex County Agency Assistance
406 S. Bedford St. Ste., 9
Georgetown DE 19947
First State Community Action
308 N. Railroad Ave.
Georgetown DE 19947
22318 Sussex Hwy.
Seaford DE 19973
Kent County Agency Assistance
2099 N. DuPont Hwy.
Dover DE 19901
611 Forest St.
Dover DE 19904
DEC Takes Other Steps to Protect Members and Employees
To protect the public and our employees from the possible spread of COVID-19, the DEC lobby and cashier windows closed on Monday, March 16th and will remain closed until further notice.
The drive-through pay window on the north side of the building will remain open from 8:00 a.m.-4:30 p.m., Monday through Friday. Members can drop off new service documents in our drop-box located by the drive-through pay window 24-hours a day.
Members can pay their bills with a credit or debit card by calling 888-999-0957. Members with general questions about their bill or new service may call 855-332-9090.
Members can pay their bills by mailing a check to Delaware Electric Cooperative, 14198 Sussex Highway, Greenwood, DE 19950.
Electric bills can also be paid by signing up for an online DEC Smarthub account. You can sign up for an account by clicking HERE.
Public safety is our top priority at Delaware Electric Cooperative and further actions may be needed should the virus spread further. DEC is also taking steps to limit employee travel and vendor visits to the building. All employee and public events have been canceled through the end of April. Many employees are working from home and our building is being frequently disinfected.
DEC will continue to provide reliable electric service during this uncertain time. We ask for the public’s patience and understanding as we take steps to protect the health of our employees and our members. Any updates related to the impact of COVID-19 on Co-op operations will be posted on this page.