Pay Your Bill
Login to SmartHub to pay your bill or manage your account.
Ways To Pay:
Pay By Phone
You may pay your bill via credit card or debit card by calling us at 888-999-0957. You can use our automated system by following the instructions provided to you when you call.
Stop By Our Building
You may pay your bill by stopping by the cashier’s window in our lobby located at our headquarters building along Rt. 13 in Greenwood. You may also use our drive-through pay window located on the north side of our building. Both areas are available for members to make payments Monday-Friday from 8 a.m. through 4:30 p.m. Payments can also be placed in the drop box located by our drive-through window after normal business hours.
Pay Now With No Online Account
Pay your bill without having to log into a Smarthub online account. You will need your account number found on your bill.
Set up an Online Smarthub Account
Sign up for an online account with DEC, which will allow you to pay your bill, manage your payments, and even report a power outage. Once you sign up for an online Smarthub account, be sure to download our app, “DEC Connect.” Use your same login information to pay your bill or report an outage from your mobile device.
Mail Your Payment
Payments can be mailed to:
Delaware Electric Cooperative
P.O. Box 600
Greenwood, DE 19950
Autopay With Bank Draft Authorization
With our Bank Draft Authorization (BDA) program, you don’t have to worry about writing a check and sending your payment to us every month. This convenient program automatically drafts your payment from your checking account. You save time and the cost of stamps and checks needed to pay your bill. Customers with accounts in good standing are eligible, including those on the Budget Billing Plan. Each month you will receive a message on your bill with the date, and the amount we will be drafting from your account. When you see this message on your payment stub, you no longer need to write a check, or mail a payment - it will be taken care of automatically! You may discontinue your participation by submitting a written notice to DEC, Attention Billing Dept.
Please download and fill out the form below. Attach a voided check, or a copy of a check, for the account from which you want the funds drafted. Bring or mail these to Delaware Electric Cooperative, Attention Billing, P.O. Box 600, Greenwood, DE 19950, or simply complete and enclose with your payment. You can also sign up for Bank Draft by setting up a Smarthub account here.
Autopay With Credit Card Draft Authorization
With our Credit Card Draft Authorization program, you don’t have to worry about writing a check or sending your payment to us every month. This convenient program Automatically debits your payment from your Credit Card Account. Residential members with accounts in good standing are eligible, including those on the Budget Billing Plan. Each month you will receive a message on your bill with the date, and the amount we will be charging to your credit card. When you see this message on your payment stub, you no longer need to call in or mail a payment—it will be taken care of automatically! You may discontinue your participation by submitting a written notice to DEC, Attention Billing Dept.
Joining is easy! Download, print and complete the form for the credit card account you want charged each month. Bring or mail to Delaware Electric Cooperative, Attention Billing, P. O. Box 600, Greenwood, DE 19950, or simply complete and enclose with your payment. You can also sign up for credit card draft by setting up a Smarthub account here.
DEC's levelized billing program eliminates the dramatic seasonal changes members sometimes see in their electric bills. When you enroll in the program, the Co-op determines your new monthly payment by averaging your past 12 electric bills. The monthly billing average is re-calculated in March and September. There is no sign-up fee to participate in the program. Eligible members must have been served by DEC for at least 12 months and been issued no more than one late notice over the past 12 months. The program is for residential accounts and you cannot be carrying an account balance at the time of enrollment. Enroll by logging into your online Smarthub account or our app, DEC Connect. Members can also enroll by calling 855-332-9090.
Certification of Medical Need
DEC members who require life-sustaining medical equipment that runs on electricity can apply to become a part of our Certification of Medical Need program. This program provides participating members with alerts when DEC is expecting an outage so they and their loved ones can prepare accordingly for their medical needs. This program does not prioritize participating members for electricity restoration in the event of an outage, nor does it negate the Co-op’s billing policies. Find more information about how you can apply for our Certification of Medical Need program HERE.
I Cannot Pay My Bill
Delaware Electric Cooperative works with members who are having trouble paying their bills to keep their service. Below is a list of agencies who may be able to offer members assistance. Renters can also apply for help from the Delaware Housing Assistance Program HERE.
Sussex County Agency Assistance
406 S. Bedford St. Ste., 9
Georgetown DE 19947
First State Community Action
308 N. Railroad Ave.
Georgetown DE 19947
22318 Sussex Hwy.
Seaford DE 19973
Kent County Agency Assistance
2099 N. DuPont Hwy.
Dover DE 19901
611 Forest St.
Dover DE 19904
You will receive notice you are past due on your actual bill. Two phone calls will also be placed to the main number on the account, warning of possible disconnection. If your service is disconnected because of a delinquent bill, you may be required to pay a series of fees listed below. Keep in mind that your Co-op is a non-profit and fees are designed to keep the cost of restoring delinquent services from being passed on to our members. If you are having trouble paying your bill, please contact us immediately at 855-332-9090. Please don’t wait until the last minute to seek help. In addition to the fees you see below, you may also have to pay a deposit if your service is disconnected.
When a Cooperative employee visits the property to disconnect service for failure to pay, the Member, if available, will be given the opportunity to make payment rather than be disconnected. If the Member elects to pay, a thirty dollar ($30.00) Collection Charge will be assessed. This charge will apply for any collections visit to the property that does not result in disconnection.
Service Restoration Fees
A restoration of service charge will be paid by the Member in order to restore service disconnected for nonpayment.
Mon - Fri: 8:00 A.M. – 8:00 P.M. $40.00 HOLIDAYS EXCLUDED
Mon - Fri: 8:01 P.M. – 12.00P.M. $96.00 HOLIDAYS EXCLUDED
EMERGENCY RESTORATION AT TIMES OTHER THAN HOURS LISTED ABOVE IS $172.00.
Insufficient Fund Fees
Checks and electronic transfers received as payment of bills rendered/ or services of the Cooperative which are returned to the Cooperative unpaid by the Member's bank and authorized attempts by the Cooperative to draft members accounts with insufficient funds, will result in an additional charge of twenty-five dollars ($25.00) per check, bank draft, or credit card draft attempt per occurrence.