Builder & New Services
If you are building a new home, please call our new service department at 302-349-9090 ext. 258 to begin the process of establishing service, or learn more about the process HERE.
Transfer Service
You can transfer service online HERE or by calling DEC at 855-332-9090. Please only submit requests for service transfers that need to be completed within 30 days. To transfer service, you’ll need the service address, meter number, start date, social security number and phone number. Your meter number can be found on the electric meter that serves your home or business. The meter number is especially important if your home is a townhome or condo, and the meter is not attached to the structure. All service requests are normally completed Monday through Friday (excluding holidays). If your service request needs to be completed within three business days, please do not use the online form and give us a call at 855-332-9090.
Transfer of Service Fees
When you are buying or renting a home or residence that is currently served by DEC, we will simply transfer the service.
- $12.00 transfer fee
- $50.00 reconnection fee if electricity is turned off at the property
- $25.00 membership fee if not already an existing member
- Deposit: $0-$250 depending on credit history. We will run a soft credit inquiry to determine if a deposit is required. We refund any deposits to your account after your account is closed or after we receive payment for 12 consecutive bills with no more than one late payment and zero disconnections for nonpayment.
Deposits
The size of your deposit is determined by your credit history and is required to protect our members from those who leave our lines without paying their final balance. Your deposit will be credited to your account after 12 consecutive months of paying your bill with no late payments.
Beat the Peak
Join DEC and save by cutting back on electric usage during peak hours. This program has saved members millions!