Understanding Your Bill

Bill Terminology

Rate Schedule

Price used to calculate your bill. Our rates can be found online here or you may call to request a copy.

Delivery Charges

The delivery of electricity directly to a home or business. Your Cooperative is responsible for maintaining the equipment to distribute the electricity, as well as delivering it to the membership. You cannot shop for this service.

Supplier Charges

The generation and transmission supplier of electricity that you have chosen. This service may be purchased from a competitive service provider.

Generation Charge

This is your cost, in kilowatt and kilowatt-hour measurements, for the generation supply of electricity from the competitive supply entity. These charges are paid to your cooperative, who then forwards these funds to the supplier.

Power Cost Adjustment (PCA)

Appears under supplier charges on the right side of your bill. This charge is revised periodically to offset any increase or decrease in the cost of energy. Collection of this charge is a direct flow-thru from our power provider.

Demand Charge (kW)

Largest electrical use or highest “demand” for electricity averaged in any 15 minute period per billing period. Measured in kW (kilowatts). Charge is calculated based on cost per kW used.

Multiplier

Some meters are programmed to record energy at a slower rate due to the demand needed. Once the readings are obtained, the usage is increased by the programmed rate (multiplier).

Customer Charge

The customer charge is included on each bill, regardless of how many kilowatt-hours are used during a billing period. The fee recoups a portion of the fixed costs of installing, operating and maintaining distribution lines, transformers, substations and meters that make up the distribution grid connected to your location. Other costs include meter reading, billing, maintaining customer records and additional administrative costs. 

Late Payment Charge

If payment has not been received within our office by the due date of the bill, a fee of 1.5 percent will be assessed. 

Kilowatt-Hour (kWh)

A measurement of electrical energy. A kilowatt-hour equals 1,000 watts of energy used for one hour. One 100 watt light bulb burning for 10 hours consumes one kilowatt-hour.

Power Factor (P.F.)

Some rate classifications that include a demand charge require the member to maintain a minimum power factor (P.F.). If the minimum P.F. is not met, the demand reading is increased to the demand billed.

Renewable Resource Fund and Charge

A fund established under 26 Del. C. 363(4) and collected from every member based on energy usage which is used to fund energy efficiency technologies, renewable energy technologies, or demand side management programs for use by and for the members of the Cooperative. 

Billing Services

Levelized Billing

Balance your budget by only paying the rolling average of your last 12 months’ electric bills, keeping your bill about the same amount each month. Residential customers with favorable credit are eligible. You must have a zero balance to begin.

Green Power

Choose more earth-friendly forms of power from renewable resources like solar, wind, biomass and water. Members can subscribe to green power by purchasing a block(s) of 100 kWh per month. A small premium of 20 cents per block will be added to your bill. A portion of the revenue is used to further research and develop renewable resources. You may sign up for this program by contacting Customer Service.